Replit’s CEO says the future of work is the ‘self-driving company’
https://techcrunch.com/2026/10/16/replits-ceo-says-the-future-of-work-is-the-self-driving-company/📌 Replit CEO談「自駕公司」職場新解
TL;DR:Replit CEO Amjad Masad主張AI代理將接手瑣事,人類專注判斷與品味。
如果你公司裡的客服支援單從進來到結案,大部分流程都不再經過人手,那「工作」這件事到底還剩下什麼?
🤔 過去一年,每個人的工作都變了
Replit共同創辦人暨CEO Amjad Masad週四在舊金山TechCrunch Disrupt上分享了他對AI時代職場的觀察。他表示,Replit的AI程式撰寫工具已被許多企業用來開發與推出自家軟體,而他們自己的團隊在過去一年也經歷了運作方式的根本轉變,尤其是在AI代理變得更可靠之後。「我們在座所有人的工作,過去一年都變了,」他對臺下聽眾說,「但世界上很大一部分人還不知道這個改變正在發生,這會讓很多人感到意外。」
🧩 「自駕公司」:客服單怎麼跑
Masad用「self-driving company(自駕公司)」來描述這個轉變,不是指無人計程車,而是指代理開始承擔公司裡大量的瑣碎工作。他舉了一個具體例子:客服支援單進來後,會先由一個代理檢視GitHub issue、程式碼庫與Linear工單進行初步分類;等支援單真正送到人手上時,對方已經掌握了所有有助於判斷下一步該怎麼做的資訊。而當這位支援人員決定要送出修補程式時,只需要點一下就能部署另一個代理去執行。「你會看到整個循環裡大部分工作都是代理完成的,但關鍵是中間還有人類的判斷,我們認為這件事短期內不會消失,你還是需要人類的判斷力,需要taste(品味),」Masad說。
💡 工作沒有消失,只是換了形狀
Masad表示,結果不是代理取代了人的工作,而是改變了人在做什麼。「我們花更多時間去想清楚該做什麼,」他說,「我在公司裡走動時,看到更多討論、更多白板討論,我們花更多時間在架構、在怎麼把東西建出來這件事上。」他認為「自駕公司」這個概念,本質上是在探索AI轉型真正意味著什麼。他也提到,當Replit與其他企業交流時,話題更多是圍繞AI如何讓人更有生產力、在工作中更快樂,部分原因是AI代理讓工作變得不那麼枯燥、更有創造性。
⚠️ 這是一家AI工具公司CEO的觀察與願景
必須指出,以上描述來自Replit CEO在一場會議上的分享,是他對自家公司轉型經驗與產業趨勢的主觀觀察與願景陳述,而非附帶具體數據的研究結果。
🎯 實務啟示
對工程團隊而言,Masad描述的「代理先處理、人類後把關」的客服流程,可以是一個具體可參考的落地模式:把重複性的資訊蒐集與初步分類交給代理,把判斷、架構設計與「要不要做、怎麼做」的決策留給人,同時也意味著團隊需要刻意投入更多時間在架構討論與優先排序上,而不是假設這些討論會隨著代理導入自動消失。
🔗 來源
- 標題:Replit’s CEO says the future of work is the ‘self-driving company’
- 作者/機構:Sarah Perez, TechCrunch AI
- 連結:https://techcrunch.com/2026/10/16/replits-ceo-says-the-future-of-work-is-the-self-driving-company/
#Replit #AIAgents #FutureOfWork #AmjadMasad #TechCrunchDisrupt #AIProductivity #SoftwareEngineering #AIAutomation #WorkplaceAI #AgenticAI
原始資料 TechCrunch AI · 收集於 2026-10-16
摘要原文
Replit CEO and co-founder Amjad Masad has seen how AI is impacting the workplace firsthand, with businesses adopting his company’s AI coding tools to develop and launch their own software. At TechCrunch Disrupt in San Francisco on Thursday, Masad shared what Replit has learned about what that means for the future of work in the AI age, including how humans will still play key roles as AI agents come to work alongside them. He described his vision of a “self-driving company,” referring not to robotaxi makers, but how agents will come to do much of the grunt work at companies while people become more valued for their judgment and taste. “The reality is, all of our jobs — perhaps everyone in this audience, especially — changed over the past year,” he said, addressing the audience at Disrupt. “But a big part of America and the world, they still don’t know that that change is coming, and it’s going to be surprising to a lot of people,” Masad said. He said Replit’s team had been reflecting on how AI technology impacted their own workplace over the past year, particularly after AI agents became more reliable sometime earlier this year. “Our company entirely changed how we operate, and I would say the closest analogy is a ‘self-driving company’,” Masad said. “The company is sort of self-improving, so a lot of the work that’s going on is driven by agents.” Illustrating the shift, Masad said that when support tickets come in at Replit, they’re first examined by an agent, which performs the initial triaging by looking at GitHub issues, the codebase, and Linear tickets. By the time the support request reaches a person, they have all the additional information that helps them decide how best to proceed. And when that support person decides to submit a patch to apply a fix, it’s just a click to deploy another agent. “You have an entire loop where agents did most of the work, but crucially, there’s human judgment in the middle, and we don’t think that’s going away anytime soon. You need human judgment; you need taste,” Masad explained. The end result is that instead of taking jobs from people, agents are changing what people work on. “We’re spending a lot more time figuring out what to work on,” Masad continued. “I go around the company, I see a lot more discussions, a lot more whiteboarding. We spend a lot more time on architecture, how to build things. And so I think the future of work — the self-driving company idea — is really trying to discover what AI transformation means.” He also noted that when Replit talks with other businesses, the conversations are more about how AI can help people become more productive and happier at work. (The latter because the AI agents make work less boring and more creative, he said.) “There’s a positive vision of the world that Silicon Valley is not really putting out, and we’re hoping to do that,” Masad added.
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